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Journal Complaints Procedure

 

This procedure applies to complaints about the policies, procedures, or actions of The JSDLP's editorial staff. We welcome complaints as they provide an opportunity for us to further improve our practices and processes, and we aim to respond quickly, courteously, and constructively. The procedure outlined below aims to be fair to those making complaints and those complained about.

 

How to make a complaint

The best way to reach us is by email. Please send all complaints to the attention of the Editorial Secretary, JSDLP via, info@ogeesinstitute.edu.ng.

 

Whenever possible complaints will be dealt with by Editorial Secretary. If the Editorial Secretary cannot deal with the complaint, he or she will refer it to an Associate Editor or the Managing Editor.

 

Complaints that are not under the control of The JSDLP's editorial staff will be sent to the relevant heads of department. Complaints about editorial matters that are sent to the chairman of the JSDLP Editorial Board will usually be referred in the first instance to the editor (and invariably if they relate to editorial content, for which the editor is wholly responsible).

 

All complaints will be acknowledged within three working days. If possible a full response will be made within four weeks. If this is not possible an interim response will be given within four weeks. Further interim responses will be provided until the complaint is resolved.

 

If the complainant is not happy with the resolution he or she can ask for the complaint to be escalated to the respective Associate Editors or the Managing Editor.

 

If the complainant remains unhappy, complaints should be escalated to the Editor-in-Chief, whose decision is final.

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